Frequently Asked Questions about Ordering
We created this page to provide you with the answers to just about any
conceivable question that you may have when it comes to ordering options. If
you do not see an answer listed here, please do not hesitate to
email us or call us
To serve you better, we currently accept many different types of payments. We accept
American Express, Discover, MasterCard and Visa credit and debit cards. We also accept PayPal for orders. If you choose to pay via PayPal, then simply click the link at the top of the page following the checkout process. If you have ordered from us in the past, there is no need to disclose your credit card information again - we will pull it from our encrypted archives and add it to your order. This minimizes the amount of time that your credit card information is available and transmitted through the Internet, and eliminates the chances of any hacker interception. There are no additional or hidden fees associated with using your credit card.
For additional security, you may wish to fax or phone in your order. We can be reached toll-free from the United States and Canada at
1-888-280-7799, or 1-310-626-8765 for International customers. Our fax number is
1-310-626-8764. We also have our fax machine connected to the Internet. If you wish to send a a fax to us via the Internet, you may do so by using our fax machine as a remote printer using the Internet Printing Protocol (IPP). The address for our Internet printer is
Everyone pays for credit card fraud in the form of higher prices. In an effort to reduce credit card theft, we have instituted some guidelines and restrictions on first-time customers. If you live within the United States,
first-time customers with orders over $200 must have them shipped to the billing address on the credit card. Alternatively, you can fax us a copy of your credit card (proof that you have it in your possession), or you can call your credit card bank and have them add your shipping address to a list of approved addresses for your credit card.
International customers will be asked to submit a photocopy of their credit card along with a copy of a photo ID. In addition, large orders from first-time customers may
require you to send us a bank transfer in lieu of paying by credit card. Again, this is to protect us from rampant International credit card fraud, for which there is little or no recourse.
Each item that you place in your shopping cart will have an expected
shipment time associated with it. Most items are available and in stock,
however, some may need to be special ordered or custom manufactured. Items like
car covers and floormats are individually custom made to your exact
specifications and thus require some time before they can be shipped. This
shipment timeframe will be indicated in the shopping cart as shown below:
|StormShield - Grey TYPE-R (2001
- This part typically takes about
three weeks to ship.
- This part may be
shipped directly from the manufacturer.
- This item is special order or custom-made and is non-returnable
except for warranty replacement.
To determine when you will receive your order, you need to consider the
availability of the items you are ordering as well as the desired shipping
option you select. Here's the equation we use: Item
Availability + Shipping Time = Total Delivery Time
For example, if you live on the East Coast and order a poster that takes about
one week to ship, you will receive your item in about 13 days if you have
selected UPS ground delivery. Your total delivery time will be 7 days (the time
it takes this item to ship) + 5-7 days (the time it takes ground packages to
reach the East Coast). So you can expect to receive your item approximately
12-14 days after you have placed your order. Typically, the item will arrive
many days before the estimated arrival time.
During the checkout process, you have the option to ship all your items at
once, or have them shipped when they become available. If items are shipped
separately, then each package will incur a delivery charge based on the weight
of that individual package. You also have the option to ship your items so that
you will receive them by a specific date. Checking this box and entering a
'need-by date' on the checkout page of the shopping cart means that your order
will be expedited - additional shipping charges typically apply.
We only charge your credit card after your order has been shipped. We do
however perform an authorization on your card at the time we receive your
order. This authorization is not a charge, but simply a check to make sure that
the card is valid and there are enough funds available for us to process the
order. Different banks handle the receipt of this authorization differently -
some will allocate part of your credit line or some of your funds (if using a
debit card) in anticipation of the upcoming actual charge from Pelican. The
only exception to this rule is when your order contains one or more parts that
are custom made or shipped to you directly from our supplier. In this case,
your card is charged immediately prior to shipment from our supplier, or
immediately before work begins on your custom product.
Pelican Parts will automatically charge and collect sales tax for orders
delivered to addresses within the State of California and Ohio.
Each customer shall be responsible for paying any use taxes due for products
shipped to any other state. Please contact our Sales Department via telephone
if you have a California Resale license and wish to purchase products for
Your receipt of an electronic order confirmation does not automatically
signify our acceptance of your order. Pelican Parts, LLC, reserves the right to
decline your order for any reason. We also reserve the right to remove items
from your order that are temporarily unavailable for any reason. Orders greater
than $500 may require additional forms of identification and verification prior
to shipment. All International orders are subject to verification of the
identity of the cardholder. Such verification procedures may involve faxing
additional proof of ID (passport, driver's license) prior to the shipment of a
Occasionally, a particular item may be temporarily out of stock.
Backordered items are typically shipped out when they are received within our
warehouse. Backorders over 2 months old will prompt a call or email from our
Customer Support Department to confirm that you still wish to receive the item.
Regular shipping charges apply to all backordered items.
Yes, but our will call policy has undergone some recent changes. Due
to an increased number of customers, we have had difficulty keeping sales guys
on the phone. Although we enjoy meeting our customers in person, each will-call
/ walk-in order often takes up to five times the length of time as a phone
order. Our resources at this time cannot support a full-time showroom. As such,
we have made some changes to help streamline our will-call process, please take
a moment to read them:
All will-call orders must be placed 48 hours in advance.
All will-call orders must be paid for in advance.
We will no longer accept cash or check payments.
Our staff will no longer be able to take orders or modify orders at the
All returned items will need to be accompanied by an invoice and they will
be processed in the order they are received.
Will-Call Hours: Monday thru Friday 9AM-4PM, Saturday & Sunday Closed. Orders must be placed 48 hours in advance.
These important changes will allow our Sales and Customer Support staff to service all of our customers more efficiently.
When BMW first designs and builds a car, it subcontracts out with many
different suppliers (most of whom are German companies) to supply parts for the
car. For example, Behr is an original equipment supplier to BMW, and the new
BMWs that left the factory often had Behr radiators in them (Behr is also an
OEM supplier for Porsche). With today's global economy, a lot of these OEM
suppliers are manufacturing parts for the cars all over the world - both for
the aftermarket (like the parts that we sell), and for the original cars
themselves. Bosch, for example, has shifted a large portion of its
manufacturing to Asia in an attempt to reduce the costs associated with the
high cost of German labor. In many cases, it may not be possible to get a
particular part manufactured in Germany, because so much of the production of
the "German" cars and parts is done outside of Germany.
Pelican prides itself in selling only OEM quality replacement parts. These
parts are manufactured by the same suppliers to BMW and Porsche and are direct
replacements to the ones offered by the BMW dealers. In almost all of the
cases, the part that you would receive if you bought it from a BMW dealership,
would be the same part that we are offering. The only difference is that the
dealer delivers these parts in a BMW box, and at up to 3-5 times the cost of
the OEM part. Unfortunately, the odds are that if you went into the BMW
dealership and bought the same parts that came in BMW boxes, they would be 3-5
times more expensive, and would also be made in Italy, and South Africa.
If you have any problems with your order, please don't hesitate to contact
out Customer Support Department Monday thru Friday 8AM-5PM Pacific Standard