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Replacing the Hatch Lock, Tumbler, Handle and Actuator
 
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Pelican Technical Article:

Replacing the Hatch Lock, Tumbler, Handle and Actuator

Steve Vernon

Time:

2 hours2 hrs

Tab:

$0 to $200

Talent:

**

Tools:

T25 Torx, 8mm 12 point, trim removal tool

Applicable Models:

VW Golf (1999-05)

Parts Required:

Depends on the extent of damage

Hot Tip:

Look for the free fix before ordering parts

Performance Gain:

Ability to get in your trunk

Complementary Modification:

Check all your locks

The rear hatch lock is coded to the car and must be ordered VIN specific from Volkswagen. That being said if you are having problems with the hatch lock, tumbler or actuator there are many things that can go wrong and not all of them cost money to fix. I recommend that you remove the rear interior panels and find out what is really wrong before you order parts. Please see our article on inner rear panel removal for help.

If you are locked out of your hatch there is no way to access or remove the lock tumbler (red arrow) or handle (yellow arrow) from outside of the vehicle.
Figure 1

If you are locked out of your hatch there is no way to access or remove the lock tumbler (red arrow) or handle (yellow arrow) from outside of the vehicle. You will need to remove the inner rear panels to get at the mechanisms.

If you are working from inside the rear hatch with the panels removed insert a screwdriver into the access hole (red arrow) and place it behind the latch arm.
Figure 2

If you are working from inside the rear hatch with the panels removed insert a screwdriver into the access hole (red arrow) and place it behind the latch arm. Pry the screwdriver head towards the center of the car (yellow arrow). This will release the hatch mechanism (green arrow).

Before you replace any parts make sure that the plastic piece that connects the lock mechanism (red arrow) with the latch pull (green arrow) has not just fallen off.
Figure 3

Before you replace any parts make sure that the plastic piece that connects the lock mechanism (red arrow) with the latch pull (green arrow) has not just fallen off. If it has fallen off many times you can just reconnect it and you are good to go.

If the lock tumbler (yellow arrow) needs to be replaced you will need to disconnect the actuator (red arrow) and the latch pull (green arrow).
Figure 4

If the lock tumbler (yellow arrow) needs to be replaced you will need to disconnect the actuator (red arrow) and the latch pull (green arrow).

Separate the arm connecting the lock to the actuator by slipping the lock arm (red arrow) out from the actuator base (yellow arrow).
Figure 5

Separate the arm connecting the lock to the actuator by slipping the lock arm (red arrow) out from the actuator base (yellow arrow).

Figure 6

Next pull the connecting rod (red arrow) from the latch pull (yellow arrow)

There is a retaining clip that holds the lock tumbler in place.
Figure 7

There is a retaining clip that holds the lock tumbler in place. Slip a screwdriver in and gently pry the clip up (red arrow). Removing the clip will allow the tumbler mechanism to be removed from the inside of the vehicle.

The wiring from the lock tumbler is held in place in two places.
Figure 8

The wiring from the lock tumbler is held in place in two places. Slip the wiring from the holder (red arrow) and remove the connector from its bracket (yellow arrow).

Separate the wiring connector (red arrow).
Figure 9

Separate the wiring connector (red arrow).

You can now remove the lock tumbler and attaching rods from the vehicle (red arrow).
Figure 10

You can now remove the lock tumbler and attaching rods from the vehicle (red arrow).

Use a T25 Torx and remove the three Torx screws holding the handle assembly in place.
Figure 11

Use a T25 Torx and remove the three Torx screws holding the handle assembly in place. With the lock removed you can get a better view of the retaining clip (yellow arrow).

With the screws removed slide the handle assembly out from the exterior of the vehicle.
Figure 12

With the screws removed slide the handle assembly out from the exterior of the vehicle. Note the tumbler retaining clip (red arrow).

Remove the wiring connector (red arrow) from the actuator.
Figure 13

Remove the wiring connector (red arrow) from the actuator.

Volkswagen calls for the use of special tool T10010 to remove the actuator, but if you are careful you can use a set of Vice Grips and loosen the two studs on the actuator (red arrow).
Figure 14

Volkswagen calls for the use of special tool T10010 to remove the actuator, but if you are careful you can use a set of Vice Grips and loosen the two studs on the actuator (red arrow).

Slide the actuator from its two mounting screws.
Figure 15

Slide the actuator from its two mounting screws. Installation is the reverse of removal.

To remove the latch, use an 8mm 12 point and remove the tow bolts (red arrows).
Figure 16

To remove the latch, use an 8mm 12 point and remove the tow bolts (red arrows).

Removing the striker plate involves removing the rear lock carrier trim piece.
Figure 17

Removing the striker plate involves removing the rear lock carrier trim piece. Please see our article on removing the rear interior trim pieces for help. Use an 8mm 12 point and remove the two bolts (red arrows). Installation is the reverse of removal.

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Comments and Suggestions:
Jason Comments: The black rod in figure 3 keeps popping out on me so I suspect that the socket is worn and too loose. Do you sell replacement ones?
November 14, 2016
  Followup from the Pelican Staff: it should be available. Give The Pelican Parts parts specialists a call at 1-888-280-7799. They can figure out what part or repair kit you need.
- Nick at Pelican Parts
 
yadin Comments: Have a VW Golf. The tailgate lock makes a lot whirring noise when pulled, the tailgate locks if pushed down, and opens, but the pinging warning sign keeps pinging.
October 22, 2016
  Followup from the Pelican Staff: Sounds like a faulty latch. - Nick at Pelican Parts  
KenL Comments: Just under the spring figure 7, maybe an 1" below the red arrow on the tumbler is a black piece of plastic with a very small metal piece that looks like a tiny pill. The black piece is cracked and the piece of metal moves around where it shouldn't. So, I just need the black piece of plastic. Do you have one or the assembly?
September 6, 2016
  Followup from the Pelican Staff:
Not sure if it is available separately.

Give The Pelican Parts parts specialists a call at 1-888-280-7799. They can figure out what part or repair kit you need.
- Nick at Pelican Parts
 
Handy Ma'am Comments: Nick, your service department cannot match the #6 pic to any specific part# for my previous comment. Could you please advise the part# for the small white plastic insert that goes into the latch pull or the entire latch assembly. My email was sent with my previous comment. Would really appreciate tracking down what I need to repair my hatch. Thanks.
April 27, 2016
  Followup from the Pelican Staff: That white piece if not available separately is part of the latch. - Nick at Pelican Parts  
Handy Ma'am Comments: Hello. In pic #6 you show a white insert into connecting the actuator arm into the top of the latch/lock mechanism. My white insert yellow arrow is broken and is free from the latch/lock. I've got the arm and lock taped together right now. Do you sell that white insert? Thank you so much for your detailed process and pics. I cannot believe I've gotten this far without having to go to the dealership ka-ching. Thanks.
April 27, 2016
  Followup from the Pelican Staff: That white piece if not available separately is part of the latch. - Nick at Pelican Parts  
brickie Comments: My rear hatchback lock cylinder on my 2006 golf turns but does ,not lock.I have taken off from the inside the holding clip,spring and silver sleeve with tabs all the way to the shaft.Cleaned them and reinstalled.The problem is the silver sleeve will not drop down on the spring to engage the locking points. Any idea would be helpful at this time.
March 19, 2016
  Followup from the Pelican Staff: The cylinder may be worn out, If it rotates but doesn't engage correctly. I would replace it. Give our parts specialists a call at 1-888-280-7799. They can figure out what part or repair kit you need.
- Nick at Pelican Parts
 
Stuart86 Comments: Hi, do you stock the metal arm connected to the latch pull mentioned in Figure 4?
February 15, 2016
  Followup from the Pelican Staff: Pelican Parts can get you the part. Give our parts specialists a call at 1-888-280-7799. They can figure out what part or repair kit you need.
- Nick at Pelican Parts
 
JGH Comments: Studs that attach the solenoid to the hatch are turning with Vice-grips. But they are not coming out.
September 11, 2015
  Followup from the Pelican Staff: The rivnuts may be bad (inside) the body. You'll need a body shop to repair that.- Nick at Pelican Parts  
Ravidass Comments: I moved the retaining clip up as far as it will go figure 7, and even snapped off the little spring trying to make it go up even more, but for the life of me I can't get the lock cylinder to slide out, even with the help of a rubber mallet from the outside. I actually snapped the far left torx screw housing in figure 11 trying this. Any ideas on how to get the lock cylinder out? Looks like I'll have to replace the entire thing anyways.
August 17, 2015
  Followup from the Pelican Staff: Try to get the clip in fig 7 out. Rotate it slightly while levering it up. That should release it. - Nick at Pelican Parts  
Marius Comments: Hi,
My key does not turn the rear hutch lock at all,I can't even insert the key properly inside the lock. Obviously the door does not open... I managed to open it by going from inside as per this article... Can I order a new tumbler with attaching rods, which works with my key ?
Thanks
January 20, 2015
  Followup from the Pelican Staff: Yes. Give our parts specialists a call at 1-888-280-7799 and they can help figure out which part or repair kit you need.
- Nick at Pelican Parts
 
Francisco Comments: I´m looking the lock tumbler yellow arrow on Fig 4 for my 2005 VW Golf IV, where I may find it on this site?
January 14, 2015
  Followup from the Pelican Staff: Give our parts specialists a call at 1-888-280-7799 and they can help figure out which part or repair kit you need.
- Nick at Pelican Parts
 
EZ Comments: I am looking for the "connecting arm" on figure 5 but cannot find it, in your online catalog
November 4, 2014
  Followup from the Pelican Staff: Give our parts specialists a call at 1-888-280-7799 and they can help figure out which part or repair kit you need.
- Nick at Pelican Parts
 
Jay Comments: I fixed it, it needed grease.
November 2, 2014
  Followup from the Pelican Staff: Thanks for the follow up and sharing your experience
- Nick at Pelican Parts
 
Jay Comments: The key works but when I press the fob button it does not open the trunk. The tumbler moves when I press it but not all the way.
October 29, 2014
  Followup from the Pelican Staff: The lock actuator may be faulty. Can you get it pen to test it? - Nick at Pelican Parts  
Jay Comments: My tumbler moves just not all the way over, should I grease it?
October 28, 2014
  Followup from the Pelican Staff: Try a different key first. If it is still the same, try a graphite lubricant. - Nick at Pelican Parts  
klass6 Comments: Agree with Sept 22 post….excellent pictures and clear description, thanks to Wayne Dempsey!
Same problem; frozen rear hatch lock tumbler.
Any specific comment on repair of tumbler or is replacement required.
October 11, 2014
  Followup from the Pelican Staff: If frozen, you will likely need a new lock cylinder. See if a different key works first. - Nick at Pelican Parts  
starguy Comments: Great write-up and photos. My rear lock tumbler is frozen and I need to pull it. Now I know how to do this. Thank you!
September 22, 2014
  Followup from the Pelican Staff: Thanks for the feedback. Glad we could help.
- Nick at Pelican Parts
 

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