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Rear Hatch and Glass Panel Shock Replacement
 
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Pelican Technical Article:

Rear Hatch and Glass Panel Shock Replacement

Jared Fenton

Time:

2 hour2 hr

Tab:

$100

Talent:

***

Tools:

T10/T20 Torx drivers, Trim prying tools

Applicable Models:

Porsche 955 Cayenne (2004-10)
Porsche 955 Cayenne GTS (2008-10)
Porsche 955 Cayenne S (2003-10)
Porsche 955 Cayenne Turbo (2003-10)
Porsche 955 Cayenne Turbo S (2006-10)
Porsche 958 Cayenne (2011-15)
Porsche 958 Cayenne Diesel (2013-15)
Porsche 958 Cayenne GTS (2013-15)
Porsche 958 Cayenne S (2011-15)
Porsche 958 Cayenne S E-Hybrid (2015)
Porsche 958 Cayenne S Hybrid (2011-14)
Porsche 958 Cayenne Turbo (2011-15)
Porsche 958 Cayenne Turbo S (2013-14)

Parts Required:

New hatch and/or glass panel shocks

Hot Tip:

Have a friend hold the hatch and/or glass panel open for you

Performance Gain:

No more knocks on the head from the hatch

Complementary Modification:

Replace rear speakers

Are you getting tired of having your rear hatch fall on your head? Is the glass panel not staying up when open? It's probably time to replace the support shocks. These are among the most disposable of parts on the Cayenne. They will fail - it's just a matter of when. Replacing them is a relatively easy task, however one that requires removal of some interior trim pieces. With a little bit of patience, you can replace your hatch and/or glass panel shocks in about two hours

Start by lifting up the rear hatch and securing it using a long stick or even a long piece of ABS pipe. Make sure that this support is securely affixed, as the rear hatch is heavy and could possibly injure you if it falls.

Shown here is a new set of rear hatch shocks for the Porsche Cayenne.
Figure 1

Shown here is a new set of rear hatch shocks for the Porsche Cayenne. Replacement is relatively easy, but does require removing some trim panels to access them. In this article, I will go over the steps involved with replacing them and keep the rear hatch or glass panel from falling on your head.

Begin by removing the retractable shade from the rear of your Cayenne.
Figure 2

Begin by removing the retractable shade from the rear of your Cayenne. Press the tab on the shade and lift it up and out of the back of the car.

Shown here is the center upper trim panel that holds the rear hatch light.
Figure 3

Shown here is the center upper trim panel that holds the rear hatch light. We will need to remove this panel to gain access to the side panels.

Carefully pry the light out of the trim panel on the side shown here with a plastic trim-prying tool (green arrow).
Figure 4

Carefully pry the light out of the trim panel on the side shown here with a plastic trim-prying tool (green arrow).

Pull off the electrical connector to the light (green arrow).
Figure 5

Pull off the electrical connector to the light (green arrow).

You'll now need to remove the trim panel.
Figure 6

You'll now need to remove the trim panel. Start at the outside edge and pull down the panel enough to see the mounting clips (green arrows). Use a flathead screwdriver to carefully pop each clip out from the sheet metal. Take care not to damage the plastic towers that hold the clips. Just take your time and work carefully.

Open the plastic covers at the top of each rear side panel (green arrow).
Figure 7

Open the plastic covers at the top of each rear side panel (green arrow).

Inside the panel is a T10 Torx screw (green arrow).
Figure 8

Inside the panel is a T10 Torx screw (green arrow). Remove them from each side.

Now from the top edge of each side panel, carefully pop the retaining clips out (green arrow).
Figure 9

Now from the top edge of each side panel, carefully pop the retaining clips out (green arrow). Again, take care not to damage the plastic towers.

Once free, carefully pull on each side panel until you feel the clips pop out of the sheet metal.
Figure 10

Once free, carefully pull on each side panel until you feel the clips pop out of the sheet metal. It will take a bit of effort and also care to remove the side panels. You may also find that some of the metal clips are still stuck inside the sheet metal. If this happens, just pop them out and fit them back into the plastic tower.

Press the tab on the connector going to each speaker and pull it off (green arrow).
Figure 11

Press the tab on the connector going to each speaker and pull it off (green arrow).

On each side of the car, remove the three T25 Torx screws holding the plastic bracket in place (green arrows).
Figure 12

On each side of the car, remove the three T25 Torx screws holding the plastic bracket in place (green arrows). Take note of the orientation of the cables directly above it.

Once removed, position the cables out of the way of the black foam insert above.
Figure 13

Once removed, position the cables out of the way of the black foam insert above. This insert covers the compartment holding the hatch shocks. Keep in mind that these inserts are held in place with a sticky waterproofing sealant that can get all over the place. It's a good idea to wear gloves here as it will get all over your fingers. Use a screwdriver to carefully pry the insert out along the edge (green arrow). It's very easy to tear these inserts, but if you're careful, they can be re-used.

Once the edge of the insert is free, pull the insert out of the car.
Figure 14

Once the edge of the insert is free, pull the insert out of the car. If there is an excess of sealant around the edge, take some extra time to clean it up.

Rear hatch and glass panel shocks - Up inside the compartment, you'll see both the rear hatch shock on the outboard side and the rear window shock on the inboard side.
Figure 15

Rear hatch and glass panel shocks - Up inside the compartment, you'll see both the rear hatch shock on the outboard side and the rear window shock on the inboard side. To remove the old shock, use a long screwdriver in between the chassis and the shock. Pry the end of the shock off (green arrow). There isn't a lot of room to work with here, so you'll have to kind of play around with it until you hit the sweet spot and the end pops off. The shocks for the glass panel are right next to the hatch shocks (yellow arrow). They are removed in the same way.

Rear hatch and glass panel shocks - Now use the screwdriver to pop the other end of the shock off (green arrow).
Figure 16

Rear hatch and glass panel shocks - Now use the screwdriver to pop the other end of the shock off (green arrow). It will take a bit of force to remove them. Get the new shocks ready by placing a dab of grease inside the ball cup on either end. The glass panel shocks (yellow arrow) are removed the same way, however it's a bit difficult to see what you are doing.

Rear hatch and glass panel shocks - Now here's where it gets a bit tricky.
Figure 17

Rear hatch and glass panel shocks - Now here's where it gets a bit tricky. In order to remove the old shock, you'll need to slide it back up in inside the compartment (follow the direction the green arrow is pointing). This will allow you to angle the rearmost end of the shock to come down and out of the compartment. To install the new shock, place the front most end of the shock in the direction of the arrow until you can slide the other end of the shock up into place. Now you'll need to press the ball caps over the pivots. The best way to do this is to first attach the shock to the rear hatch side. You'll find they press on very easily. Now get a helper to hold the hatch, as you'll need to move it slightly up and down while you position the other end of the shock onto the body. This can be a little challenging, as you won't be able to see anything. It's all by feel.

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Comments and Suggestions:
Gary E Comments: Team,

If you pop the spring clips back on the ball sockets, they come off with no prying at at. Thin flat blade screw driver does it, look at the new ones to see the fit.

Cheers
December 4, 2016
Lee Comments: Thanks so much for this invaluable information. Read the article, bought the parts, installed in no time.
September 22, 2016
  Followup from the Pelican Staff: Thanks for the feedback. Glad we could help.
- Nick at Pelican Parts
 
Kelvin Comments: yes i did, i bought all 4 new.. but still dont get it why it wont hold..only get lighter when open up the hatch. any advise?

thank you
June 20, 2016
  Followup from the Pelican Staff: Like I mentioned earlier, probably the wrong parts. can't see why else. - Nick at Pelican Parts  
Kelvin Comments: Hi, i got a problem with my cayenne S 2004 i replace all 4 shock 2 big & 2 small but it still wont hold it.. kindly advise.. tqvm
April 7, 2016
  Followup from the Pelican Staff: Did you use new parts? Are they the correct part for your vehicle? - Nick at Pelican Parts  

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