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Customer Support
How are we doing? Customer Feedback Survey!

At Pelican Parts, we pride ourselves on providing only the best experience for our customers. To help us maintain the excellent standards we have already achieved, we ask for your help in identifying areas where we have excelled, and areas we need to work on. Each survey's results are sent directly to owners Tom Gould and Wayne Dempsey, so you can rest assured that your opinion will be heard directly by "the top dogs." Thanks for your help!

Online Ordering & Product Catalog

  Large selection of items in catalog

 

  Easy to find items in catalog

 

  Ease of online checkout & payment

 

  Prices are reasonable and competitive

Phone Support

 

  Sales Reps were polite and courteous

 

  Your call was answered quickly

 

  Sales Reps were knowledgeable about the products 

    Phone processing of your order was quick and easy

    Your Sales Rep's name:
Order Packaging and Delivery

    Items were packaged well and undamaged

    Order was shipped on schedule

    Items delivered were correct as ordered

    Shipping charges were reasonable

    Products were of high quality

    Order tracking system was useful and informative

Website and Online Content

    Quality of technical articles

    Quality of other website content

    Quality of the Bulletin Board System (BBS)

    Ease of website navigation

    How did you hear about us?    
Additional Comments or Questions
 
Please feel free to send us comments or suggestions
on how we might improve our services in the future:
 
 Thank you for your help!
  May we contact you to address your concerns?
 
Your Name:  (optional)
Your Email Address:  (optional)
Your Phone Number:  (optional)
 

Guide

Very Happy
Somewhat Happy
Unhappy
Very Unhappy
Not Sure or
Not Applicable


 

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Page last updated: Wednesday, November 30, 2016 at 23:05:06