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Help & Customer Support  > Customer Feedback Survey
How are we doing? Customer Feedback Survey!
At Pelican Parts, we pride ourselves on providing only the best experience for our customers. To help us maintain the excellent standards we have already achieved, we ask for your help in identifying areas where we have excelled, and areas we need to work on. Each survey's results are sent directly to owners Tom Gould and Wayne Dempsey, so you can rest assured that your opinion will be heard directly by "the top dogs." Thanks for your help!
Online Ordering & Product Catalog

Large selection of items in catalog

 

Easy to find items in catalog

 

Ease of online checkout & payment

 

Prices are reasonable and competitive

Phone Support

 

Sales Reps were polite and courteous

 

Your call was answered quickly

 

Sales Reps were knowledgeable about the products 

   Phone processing of your order was quick and easy

    Your Sales Rep's name:
Order Packaging and Delivery

  Items were packaged well and undamaged

  Order was shipped on schedule

  Items delivered were correct as ordered

  Shipping charges were reasonable

  Products were of high quality

  Order tracking system was useful and informative

Website and Online Content

  Quality of technical articles

  Quality of other website content

  Quality of the Bulletin Board System (BBS)

  Ease of website navigation

  How did you hear about us?    
Additional Comments or Questions
 
Please feel free to send us comments or suggestions
on how we might improve our services in the future:
 
 Thank you for your help!
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Pelican Parts, Inc.
1600 240th Street
Harbor City, CA 90710
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