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Our Return Policy
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Guarantee

Pelican Parts guarantees the workmanship of the products sold. If you have received a defective product, please contact us.

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New and Unused Returns

We will gladly accept any returns within 90 days of purchase of any products that are unused and stocked in our warehouse. All returns must be new and unused in the original packaging in order to receive a full refund. Returns within a year of purchase which are new and unused in original packaging outside of the 90 days are eligible for a return for store credit. All non-stock items that are returned are subject to up to a 25% restocking fee.

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Damaged Products

If your product arrives damaged, please contact our Customer Service Department to assist with a solution. We will gladly look into the best way to help resolve the issue and replace your damaged parts.

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Warranty

All items in this catalog or sold by Pelican Parts are warranted to be free from defects from the manufacturers material, and workmanship prior to installation. Any alteration, race, improper use or improper installation will void this warranty. Warranty is limited, at our option, to the replacement, repair, or credit of the defective merchandise. The determination of all warranty claims will be at the sole discretion of Pelican Parts. Warranty does not cover any direct or indirect costs, such as labor or damages, arising from the use of our products or parts.

All competition and racing parts are sold "AS IS" without any expressed warranty whatsoever and are non-returnable unless these items are authorized for return 48 hours after delivery and are returned in new, unused and sellable condition (see returns). Implied warranties, including warranties of merchantability or fitness for a particular purpose are excluded. The entire risk as to quality and performance of such parts is with the buyer. Should such parts prove defective following their purchases, the buyer, and not the manufacturer, distributor, or retailer, assumes the entire cost of necessary servicing or repair.

Pelican Parts is not responsible for damages resulting either directly or indirectly. The car/truck manufacturer's names are used for descriptive purposes only and in no way does Pelican Parts imply or lend a direct connection between Pelican Parts, its products, and said auto manufacturer.

Non-Returnable Products

• Custom or special orders (Such as custom: floor mats, car covers, carpet kits etc.)

• Tools

• Books, Posters, or Automotive repair manuals

• Electrical Parts and Components (Such as: ECU's, relays, air mass meters, ignition coils etc.)

Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund for the parts sales amount will be issued. All applicable sales taxes will be refunded. Shipping charges are non-refundable.

We reserve the right to charge a restocking fee of up to 25% of the order for orders that meet the return criteria and are returned after 30 days but not to exceed 90 days. Returns that fall outside of the above listed criteria will be decided upon on a case-by-case basis.

You must notify us prior to returning any items - all unauthorized / un-notified returns will be refused and sent back. Items incorrectly shipped to Pelican Parts will be refused & returned. Items not purchased from Pelican Parts will not be accepted.

If we ship your order to you and it is undeliverable or refused by the recipient, then it will be returned to us for processing. Refused orders are costly in that they need to be picked, packed and shipped. Pelican Parts incurs the costs for shipping both to you and for the return to us. Upon return of your order to us, we will issue credit to you for the returned parts less the outbound and incoming shipping costs and a nominal restocking fee.

Core Returns

If you would like to return an item associated with a core return value, please contact us. Please note:
• Core return MUST be returned within 90 days of ship date
• All fluids must be drained from the core
• The core must be securely wrapped in plastic and sealed
• Cores must be returned in the packaging or box used in the shipment of the order sent to you. If not returned in its original packaging, we cannot send it back to our supplier, and we cannot credit you the core charge.
• Your core will be inspected to determine if the core is rebuild-able
• Core return shipping charges are the responsibility of the customer. These are non-refundable.

Received Incorrect Products

If you received a product that is incorrect, please contact our Customer Service Department. We will review all inquiries on a case-by-case basis to promptly solve the issue.

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US Customers: (888) 280-7799
International Customers: 1-310-626-8765
Email us: info@pelicanparts.com


 

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Page last updated: Wednesday, November 30, 2016 at 23:05:05