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Privacy Policy - Your Information is Protected!

At Pelican Parts, your privacy is very important to us, and we take very seriously the job of protecting your personal privacy. The information that we collect from you will be used solely to process your order and improve your overall shopping experience. On occasion, we do anonymously track your movement throughout our website in order to improve our overall user experience. Here are some more details on the specifics of our privacy policy:

What information do we collect? How do we use it?

When you place an order, we collect the necessary information to process your order, and to make sure that you are getting the proper parts that will fit your particular vehicle. When you enter a contest or promotion, we may ask for your name, mailing address and email address so that we may notify you if you have won.

How does Pelican Parts protect customer information?

All data transmitted to and from the Pelican Parts site is encrypted by what is called a Secure Sockets Layer, or SSL. We use state-of-the-art 128-bit SSL encryption certificates issued by Network Solutions - one of the Internet's leading, and safest provider of security for Ecommerce websites. All important information is encrypted using this technology before it leaves your computer. The encrypted information is then received by our website, placed behind a secure firewall, and then decrypted in order to process your order. You can always be sure that your information is secure by spotting the small lock icon near the URL of your browser:

You can also view our Secure Sockets Certificate by clicking on the Network Solutions verification seal.

McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

All the Pelican Parts websites are also protected by ScanAlert.  To ensure hackers can't steal your private information from the web sites where you shop, ScanAlert's technology acts like a "Super Hacker," conducting daily security scans of every known way for hackers to break-in. Only when they can certify a site is HACKER SAFE will you see the certification mark appear.

ScanAlert thoroughly audits the Pelican Parts websites every day using over 10,000 different security tests. These tests are based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide.

If ScanAlert finds any holes that could allow hackers to steal your personal information, they notify us immediately with instructions on how to resecure the site. ScanAlert controls the certification image; not us. You will not see the certification mark on the Pelican Parts pages if our site does not pass our daily security audits.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do allow us to track the most visited areas of our site, in order to improve it in the future. For example, the information regarding the year, make and model of your car is stored in a cookie so that you don't have to continually re-enter this information every time you view a new page. If you disable cookies in your browser for www.pelicanparts.com, you will have difficulty browsing and placing orders on the site.

Will Pelican Parts disclose the information it collects to outside parties?

Pelican Parts does not rent, sell, give, or release any of your personal information to anyone else. Under no circumstances will your personal information be released to a third party, except under the requirement to comply with appropriate law, as is such with a court-ordered subpoena. Certain information may be required to be disclosed in order to process your order. For example, if shipping a package via UPS, your address information may be electronically sent to UPS to facilitate the processing and delivery of that package. Certain products may be shipped directly from our suppliers. Our suppliers have agreed to honor our Privacy Policies and uphold themselves to the same strict standards that we have set for ourselves.

Will you guys bombard me with email?

During the process of any on-line transaction, an email exchange is vital to alert our customers of potential problems or delays with their order. Emails are sent from our servers to update and inform you when your order has passed through various stages of our fulfillment process. For example, when your order is shipped, a tracking number is mailed to you at the end of the day. By ordering from us, you also agree to be emailed a newsletter or other offers related to DriveWerks or our parent company, Pelican Parts. In accordance with Federal Law, you will have the opportunity to opt-out of these offers at any time. Once you opt-out of these offers, you will not be mailed again, regardless if you place an additional order.

In summary

Your privacy is extremely important to us, and we are firmly committed to protecting it. We will only use the information gathered from you to process your order, and improve your overall shopping experience. At no time will this information be revealed to outside parties for purposes other than processing an order. By using this site, you consent to the collection and use of the previously mentioned information by Pelican Parts.com. Any changes to this privacy policy will be e-mailed to and posted on this page prior to them going into affect.

Your Feedback is Important!

If you have a question or concern regarding our Privacy Policies, we'd love to hear from you. Click here to send us some email, and we'll get back to you with an answer right away.

 
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1600 240th Street
Harbor City, CA 90710
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