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Home > Performance > Bilstein Shocks > About Bilstein
About Bilstein
Krupp Bilstein of America warrants its gas pressure shock absorbers against defects in workmanship and materials for as long as you, the original purchaser, own your car.

If at any time after purchase or installation, the shock malfunctions and Bilstein determines it to be defective, we will either replace it or repair it.

There are only a few specific exceptions to this warranty. They include:

  1. original equipment shock absorbers - which are warrantied by the vehicle manufacturer,
  2. improper installation,
  3. racing, driving competition or off-road use,
  4. use on modified or other than Bilstein-recommended vehicles.

Bilstein's liability for a defective shock absorber is limited to replacement of shock with a new or reconditioned Bilstein shock absorber. Rubber mounting hardware and labor charges are not covered by the warranty. Note: Other exclusions may or may not apply in certain states or rare circumstances. Proof of purchase is required to process warranty. For more details see below.

For additional information about our warranty, please contact our Warranty Service Department at 858/386-5951.

Condition Action Return Procedures Condition Action

Coating of film on shock body or piston rod. A completely normal occurrence, not defective No Replacement Necessary. When a shock has been determined defective, or if more sophisticated testing seems necessary, tag and return the shock to Bilstein for warranty evaluation
Compression depth seems off--check by fully compressing shock and comparing distance "x" to that of a new shock, same part number. If variance between old and new shock exceeds 3/8" (10mm), old shock is defective.

Exception: Strut cartridges must compress to their internal bumpstop.

Tag & return for immediate replacement.

Signs of abuse, improper installation, collision damage or modification. Also, shocks used for racing or in race cars. No replacement possible--Warranty has been invalidated. For prompt replacement or evaluation, you must include the following:

1. All originally supplied mounting parts.

2. A copy of customer's proof of purchase.

Clicking noise, plus pronounced endplay--when piston rod is held downwards, compressed halfway, then quickly moved up and down an inch or so in each direction. Tag & return for immediate replacement.

Unbroken piston rod is separated from shock body. Tag & return for immediate replacement. Bubbling noises inside--when shock is inverted, compressed and released. (Oil and gas have mixed.) Tag & return for immediate replacement.

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