|| Warranty / Returns
- All the floor mats sold by
Pelican Parts are warranted for 2 years.
If at anytime during the warranty period, you find a manufacturing defect in your
floormat, please send it back to us with a note and your original sales receipt. We
will replace it free of charge for you under warranty repair.
- The warranty applies to
manufacturing defects. Some examples of manufacturing defects are:
- Colors not uniform throughout the mat
- Colors not matching on all four mats
- Seams on edging coming apart
- Fasteners coming off of mat
- Significant amounts of yarn falling out of the mat
Keep in mind that defects like these are very rare, but are indeed covered under the
- Abnormal wear and tear are
not covered under warranty.
Obviously, if you spill a can of red paint on your mat, it's not covered under
warranty. Likewise, if you wear soccer cleats while driving, the mat wear is also
not covered. Commonplace, everyday wear on a floor mat is considered normal, and is
not covered under warranty repair.
- Mats may be returned for
99.9% of the time when mats are returned, it is because the colors don't exactly
match the color of your car's original interior. It is important to remember that
carpets fade over the years, and while the color of the mats may accurately reflect your
vehicle's original interior color, it may have faded or changed color over the years.
Also, colors on your computer monitor may not accurately reflect the actual colors
of the floormats.
With this in mind, mats may be returned once for an exchange for another set in another
color only. In addition, there is a 50% restocking fee associated with mat returns/exchanges
and order cancellations. This is because we have to manufacture an entirely new set of custom
mats again. In addition, the custom mats received back from our customers are
usually not worth much because they are a custom product.
If you are unsure of what colors will match your vehicle's interior, and you wish to avoid
the possibility of a restocking fee, we have the ability to mail you swatches of fabric to
help you decide. Please
email us with your
address for a swatch kit in the color range that you are looking for (beige, brown,
- No returns on embroidered
Since an embroidered mat is complete custom product, we do not accept returns on
these, except for warranty repair and replacement. Once a mat is custom-embroidered,
it is basically useless as a return item that could be resold. If a mat is
embroidered incorrectly from the factory, then this is considered a manufacturing defect,
and will be replaced under warranty repair. Although our goal is 100% satisfaction,
we cannot accept returned embroidered mats because of mismatched colors. To avoid
problems like this, we recommend you obtain a floor mat fabric color swatch from us prior
to ordering your mat.