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Home > Help & Customer Support > Contact Us
Customer Support
Contact Us

We're pleased to announce the introduction of our new Message Center System. This system is being deployed to permanently replace email for communicating with Pelican Parts staff. In recent months, we have found that many of our customers never receive our email replies because they are blocked by SPAM filters. Likewise, some email has been lost internally because it may resemble SPAM. The system is entirely web-based, meaning that you can use it to communicate with Pelican Parts Staff Members without using any email at all.

Contact our Customer Service Department
through our new LIVE online chat system:
(customer service issues only please -no sales or tech support at this time)
If you have ordered previously,

Please click the button below to log in to our Message Center

Never Ordered?

Please click on the button below to send a new message to us.


Customer Service Hours:
6:00AM - 5:00PM (PST) M-F
7:00AM - 4:00PM (PST) Saturday
Toll-free (USA and Canada): 1-888-280-7799
International: 1-310-626-8765
Fax: 1-310-626-8764

2016 Holiday Schedule:
Saturday, July 2nd
Monday, July 4th
Monday, September 5th
Thursday, November 24th
Saturday, December 24th
Monday, December 26th

Mailing / Will-Call Address:
Pelican Parts Inc.
1600 240th Street
Harbor City, CA 90710-1311

PLEASE NOTE: We are unable to accommodate walk-in guests at this time. Exceptions include will-call order pickup (M-S, 9AM-4PM) placed 48 hours in advance and other scheduled appointments.
Click here for more information on will-call pickups

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